Growth Account Manager (NL)

In this role you drive product adoption and revenue growth for Airwallex in the EMEA market. You’ll build deep customer relationships, identify upsell opportunities, and work cross-functionally with sales, product, and marketing to unlock value for SME clients. You will promote the platform’s full suite and influence strategy with customer insights. This is a hands-on, fast-paced position at a growth-focused fintech with a data- and AI-driven approach. You help shape scalable processes and multi-stakeholder engagements to sustain long-term customer success.

• equity
• commission
• hybrid work
• equal opportunity employer

• Identify new revenue opportunities through proactive outreach, discovery calls, and targeted growth marketing initiatives.
• Promote Airwallex platform advantages and optimize usage across the customer base, identifying at-risk accounts for intervention.
• Drive lifecycle marketing to increase adoption of the full product suite, co-creating triggers and offers with marketing and strategy.
• Advocate for customers and represent their voice within Airwallex.
• Leverage support and usage data to uncover upsell/cross-sell opportunities.
• Serve as a primary contact for issue resolution in collaboration with Support and Operations teams.

• 3+ years in account management or customer success, ideally in a fast-growing tech or financial services environment
• Strong verbal and written English communication
• Track record of driving product adoption and achieving KPIs
• Thrives in a fast-paced, dynamic environment; experience at a high-growth or globally distributed startup beneficial
• Bachelor’s degree or equivalent
• Proactive, self-starter with ability to manage a book of business

• strong communication
• customer-centric
• proactive and independent
• Salesforce
• Zendesk
• Looker