Sr. Account Manager (Benelux)

In this role you will lead strategic account management for Netflix’s ads business in Europe, driving revenue growth and flawless campaign delivery. You will partner with Sales and clients to shape proposals, plans and activation, ensuring top-tier service and performance. You’ll act as a SME for your country/market, mentor new Account Managers, and help scale training and processes across teams. This role offers impact by shaping how advertisers reach Netflix audiences while collaborating with cross-functional partners.

• Manage top and strategic accounts in partnership with the Sales team to drive revenue growth
• Lead and maintain training materials for the Account Management organization and train new AMs
• Serve as first escalation point for AMs on the team
• Collaborate with Sales Enablement to develop new products and optimize processes
• Act as SME for country/market or agency Hold Co. and share learnings with regional teams
• Partner with Sales Manager/Sr. Sales Partners to understand client goals and deliver excellent service
• Host weekly Pipeline & Pacing meetings with Sales Partners for launches and performance
• Lead strategic media planning for key accounts and contribute to RFP responses
• Host campaign kick-off meetings and coordinate asset gathering with clients
• Coordinate with cross-functional teams to produce custom creative assets
• Collaborate with Account Managers in other regions to share best practices
• Coordinate with Campaign Management and Ad Operations for flawless order implementation and troubleshooting
• Oversee delivery performance and work with clients on optimization tactics
• Provide post-campaign performance reports to clients
• Navigate escalations and develop long-term solutions to prevent issues
• Maintain understanding of ad products, sponsorships, targeting capabilities and policies
• Build SME capabilities and depth in specialized topics
• Contribute to monthly billing and invoicing with clients and finance
• Build strong relationships with clients and agency partners aligned to market strategy

• 5+ years of experience in Account Management and/or Sales Planning in digital media, with focus on video advertising
• Excellent English and Dutch communication skills; French or Belgium knowledge a bonus
• Experience with Sales Operations systems (CRM, OMS, Ad Servers)
• Knowledge of digital media sales and marketplaces including Direct IO, Programmatic Guaranteed and PMP
• Strong analytical and strategic thinking with ability to present data to stakeholders
• Proven project management and multitasking abilities
• Familiarity with Advertising Research and Verification vendors (e.g., Nielsen, Comscore, Moat, IAS, DoubleVerify, Kantar)

• excellent verbal and written communication
• strong analytical thinking
• problem solving
• CRM
• OMS
• Ad Servers