Customer Relation Specialist

In this role you manage import shipments end-to-end, serving as the primary contact for customers and coordinating with carriers, customs, and internal teams. You actively track shipments, resolve issues, and keep stakeholders informed, contributing to smooth imports through Schiphol and beyond. The role offers dynamic shifts, international collaboration, and opportunities to grow in airfreight. You will drive service quality and process improvements while enjoying potential hybrid work in the long run.

• travel allowance
• 25 vacation days (full-time)
• CAO à la Carte budget
• hybrid work option in the long run
• professional development support
• salary CAO scale 7: 2,800–3,600

• Manage import shipments from arrival to delivery
• Daily communication with customers, carriers, airlines, customs, and internal teams
• Proactively inform customers about status, lead times, and special situations
• Update administrative records in CW1 and ensure accurate billing
• Process rates, handle claims, and identify improvement opportunities
• Maintain strong customer relationships and identify commercial potentiality

• Customer focus and eagerness to learn and grow
• Flexibility to work rotating shifts and weekends
• Ability to multitask and set clear priorities
• Strong Dutch and English communication skills
• MBO-level work and thinking
• Preferably experience in logistics or airfreight or strong motivation to learn
• Security Clearance (VGB) required

• Customer focus
• Willingness to learn
• Drive to grow
• Multitasking
• CW1 system
• Billing processes