Head of Destination Services

In this role you lead Destination Services for Sun, driving a seamless, digitally-enabled customer journey across online and in-destination experiences. You will align customer experience, operations, technology and growth to scale services, while preparing teams for disruptions with clear contingency plans. You’ll shape strategy into scalable, commercially successful solutions and build strong partnerships to support destination experiences across markets. This is a high-impact, cross-functional leadership role in a fast-paced, international travel company.

• hybrid work model
• monthly salary with ATV days
• 20% discount with brands
• office and IT equipment provided
• 25 holidays per year
• LinkedIn Learning and development plans

• Define and execute the Destination Services strategy for Business Unit Sun
• Lead and develop Area Managers and in-destination teams
• Own customer experience, operational performance and commercial results
• Create a seamless link between digital and in-destination customer experiences
• Drive digital-first service through technology, automation and data
• Develop and scale digital destination experiences and support solutions
• Grow destination revenue through excursions, experiences and car rental propositions
• Build strategic partnerships with DMCs, suppliers and technology partners
• Unite teams and stakeholders to deliver a unified customer journey
• Simplify processes and explore outsourcing and efficiency opportunities
• Turn customer feedback, data and market insights into improvements
• Develop contingency and crisis-response plans for disruptions
• Lead decision-making during incidents and coordinate cross-team responses
• Own and manage the Destination Services budget for smart investment
• Deliver an effortless, scalable and commercially successful destination experience

• 8+ years of leadership in travel, tourism, hospitality, customer experience, retail or similar international environment
• Experience leading complex multi-location operations
• Strong strategic mindset with ability to translate strategy into action
• Customer-first mindset with focus on improving the journey
• Commercial thinking with revenue opportunity experience
• Experience driving transformation, digitalisation and operational improvement
• Data-driven decision making
• Strong stakeholder and partnership management
• Empowering leadership style with clear ownership
• Resilience and sound judgement in disruptions
• Bachelor-level working capability
• Excellent English communication skills
• Ownership, curiosity, and courage to challenge status quo

• leadership and people development
• change management
• communication
• digital transformation
• data-driven decision making
• automation and technology-enabled service design