Client Relationship Manager (SVP)

In this role, you will be the strategic partner to our key clients in the alternative investment space, driving retention and growth through proactive cross-functional collaboration. You’ll translate client needs into actionable solutions with internal teams, balancing strategic thinking with hands-on execution. You help shape long-term partnerships by navigating negotiations, renewals, and service enhancements. This position offers visibility across regions and the chance to influence global client success within a premier fund services firm.

• range of benefits
• training and education support
• flexible working arrangements
• diverse and inclusive culture
• accommodations for candidates with disabilities

• Serve as the primary executive contact for a portfolio of strategic clients
• Develop and execute client retention and growth strategies to drive revenue within your portfolio
• Collaborate with internal teams to identify client needs and translate market trends into new services or opportunities
• Lead negotiations and renewals of service level agreements with Sales, Finance, and Legal
• Build and maintain a cross-functional internal network to support global growth and provide coordinated service
• Track client metrics and profitability, coordinating with Regional Heads and Sales to meet financial targets

• 7+ years of experience in alternative investment funds or related corporate services
• Proven track record in business development with revenue growth
• Experience with outsourcing processes and corporate service delivery models
• Understanding of international tax structuring in fund administration
• Strong communication, negotiation, and presentation skills
• Ability to manage multiple priorities and deliver results in a collaborative environment

• communication
• negotiation
• presentation skills
• experience in alternative investment fund administration
• outsourcing service delivery models
• international tax structuring