Sr. Designated Support Engineer, Apache Spark

As a Premier/Designated Support Engineer at Databricks, you will deliver high-touch, proactive support to strategic customers, aligning with cross-functional teams to safeguard critical workloads. You’ll manage large accounts, prioritize issues, and guide customers toward rapid recovery and self-sufficiency. You will engage executives and technical staff to remove roadblocks and ensure business-impacting problems are resolved efficiently. This role blends technical rigor with strong customer engagement to uphold our trusted support standard and drive customer success.

• Manage large strategic accounts to provide high-touch support experience
• Project manage all open support cases to expedite ticket closure
• Facilitate customer correspondence with Engineering, Product Team, SMEs, and Accounts Teams to advance tickets toward resolution
• Directly engage on business-impacting situations and ensure recovery of functionality for the customer
• Engage with Senior Leadership, Technical and Functional staff to remove roadblocks, address delays and mitigate issues
• Use sound business judgment, risk avoidance and SME resources to coordinate team efforts to solve problems
• Carry out regular reviews of customer cases to identify trends
• Champion and advocate for customers and chair roundtables to ensure close communication with key stakeholders
• Drive customer self-sufficiency by ensuring customers understand how to engage with the Databricks Support organization and tools

• 5+ years of customer-facing experience as a Support Engineer, Technical Account Manager, DSE or related roles
• Minimum 3 years’ experience designing and developing, testing, and sustaining Python/Java/Scala-based applications
• Strong project management skills to drive multiple tasks to completion
• Analytical and problem-solving abilities applicable to a Distributed Big Data Computing environment
• Excellent written and verbal communication with ability to translate complex technical ideas for non-technical stakeholders

• Excellent communicator (written and verbal)
• Executive presence
• Cross-functional collaboration
• Python
• Java
• Scala