Dynamics 365 CE Technical Architect

In this role you will design and implement the technical architecture for Dynamics 365 Customer Engagement solutions, aligning with best practices. You will integrate CE with other business systems and guide the development team through technical deliverables. You will troubleshoot issues, document designs, and mentor junior engineers to uphold high quality. You will support customers in their digital transformation and ensure successful delivery. This position sits within Avanade's CE team, contributing to Microsoft ecosystem CRM initiatives and cross-functional collaboration.

• Extensive training and certifications (minimum 80 hours/year)
• Global resources and collaboration
• Dedicated career advisor
• Inclusive, supportive culture
• Opportunity to work with Microsoft Global Alliance Partner of the Year
• Ambitious growth and learning

• Design and implement the technical architecture for Dynamics 365 Customer Engagement solutions
• Integrate Dynamics 365 CE with other business applications using diverse technologies
• Review development deliverables and provide guidance
• Troubleshoot and resolve technical issues during project lifecycle
• Document technical design, architecture, and changes
• Mentor and coach junior developers and architects
• Support customers in achieving goals and digital transformation

• Analytical skills to understand complex business problems
• CRM project consulting experience across industries
• Technical expertise in Dynamics 365 Customer Engagement (configuration, customization, security, performance, deployment)
• Proficiency with .NET C# for plugins, Power Platform/Dataverse for low-code development, Azure Logic Apps/Power Automate for workflows, Azure DevOps/GitHub for CI/CD
• Good communication with customers, stakeholders, and team members
• Ownership of the overall technical solution and relationships with stakeholders
• Fluency in English and Dutch

• Strong communication
• Team collaboration in an international context
• Proactive learning and knowledge sharing
• Dynamics 365 Customer Engagement configuration and customization
• Security, performance, deployment in D365 CE
• NET C# plugins