Managed Services Consultant

Role focused on delivering world-class services to Enterprise and Vanguard customers by turning data insights into actionable improvements. You will bridge business leaders, customers, and carriers to orchestrate end-to-end delivery and continuous data quality enhancements. This position blends strategic planning with hands-on problem solving to drive operational excellence and measurable impact. You will collaborate across Product, Support, Carrier Operations and Engineering, shaping scalable solutions and governance.

• on-site four days a week
• diversity & inclusion focus
• equal opportunity employer
• culture of innovation
• opportunity to work with AI-driven decision support
• support for professional growth and learning

• Define delivery timelines, milestones, and end-to-end project plans with customers
• Lead carrier initiatives from planning to adoption with data-driven recommendations
• Perform deep-dive data analysis to identify root causes and propose improvements
• Coordinate with carriers to drive data quality improvements and troubleshoot issues
• Monitor progress, communicate risks, and publish progress reports with business impact
• Hold customers and carriers accountable for actions improving outcomes
• Utilize open-source visualization tools and internal data platforms for triage and resolution
• Understand carrier integration methods across modes to guide decision making
• Collaborate with Product, Support, Carrier Operations and Engineering to maximize customer value
• Contribute to SOP development and process improvements within Managed Services
• Mentor team members and share scalable solutions across the organization
• Manage a portfolio of complex Enterprise and Vanguard customers across regions and products

• Two to four years of experience in data analysis or similar analytical role
• Experience in SaaS, software or logistics preferred
• Strong analytical skills with ability to translate data into insights
• Solid understanding of source data, formats, and behavior
• Proficiency in Excel and visualization/analytics tools (Tableau, SQL, Power BI, Kibana or Observe)
• APIs or basic coding concepts a plus
• Excellent organizational skills and ability to manage multiple projects
• Strong communication and customer-focused problem-solving mindset
• Fluency in English and French OR Spanish (additional languages a plus)

• customer-focused
• problem solving
• cross-functional collaboration
• Excel
• Tableau
• SQL