Plaats

Amsterdam
Nederland
Nederland

Contract

Vooltijds, Onbepaalde duur

Datum gepubliceerd

2026-11-01

Online tot

2026-12-31
EUR 15.00 HOUR

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Customer and Technical Service Specialist | German Speaking

Undutchables
Nederland Amsterdam
Andere
22 uur geleden

Our client is a mobility-focused company with a mission to improve the way people move through innovative, sustainable technology. Their products enable manufacturers to build high-quality mobility solutions that support a healthier and more responsible lifestyle. The Customer and Technical Service Specialist provides expert technical support and warranty assistance to retail partners. Technical Support o Providing accurate and timely solutions while escalating complex cases to internal teams when necessary o Collaborating with internal teams to ensure timely resolution of claims o Identifying recurring issues and sharing insights with Customer Success and Quality teams • Retail Relationship Management o Collaborating with Sales and Customer Success teams to gather feedback and insights • Performance & KPI Management o Reporting performance updates to leadership and participating in team reviews • o Contributing to broader company initiatives through flexible, cross-team collaboration Strong technical understanding of troubleshooting, assembly, or installation processes Excellent communication skills in GERMAN both written and verbal formats, with the ability to explain technical concepts clearly Experience in customer service, technical support, or warranty services (preferably in a retail support environment) Strong ability to build relationships with retail partners and provide high-quality service experiences Proactive problem-solving skills and ability to manage multiple priorities in a fast-paced environment Bachelor’s degree or equivalent professional experience Experience working with CRM systems and service software tools The role is based in Amsterdam and requires German language proficiency. The initial contract is a 7-month fixed-term agreement, with the intention to transition into a permanent contract. Application Procedure Your application will be sent directly to the recruiter in charge.

Solliciteren

Customer and Technical Service Specialist | German Spe…

Plaats

Contract

Datum gepubliceerd

Online tot

Customer and Technical Service Specialist | German Speaking

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