Customer Support Agent

Jobomschrijving

Medewerker klantenservice

Our moderation teams are at the core of our business and essential to our success. We invest in our co-workers and love to see you grow with the company. In fact, 50% of our managers and experts started as content moderators. Join a vibrant, international team in Malta, dedicated to making the internet a safer place for all! - Supporting users and answer their questions via email. - Participating in regular training sessions to learn and maintain expert knowledge of publication rules, market trends and moderation best practices. - Collaborating with your team members. - Providing feedback to managers on trends, common end-user mistakes and questions. You are our eyes and ears, and you know the users the best! - Giving input on improvements of publication rules to improve user experiences.

Opleiding

Niveau Mbo-algemeen

Werkervaring

Overige

Talen: Engels, Engels

- Fluent in Dutch - Flexible and able to make quick decisions in a dynamic environment. - Conscientious and reliable – commitment is one of our core values! - Eagle-eyed with great attention to details. - Caring about people, you will be working with securing the online safety our customers.

Aanbod

- We offer flexible home/office work. This role can be done fully remotely between your home in Malta or the work office in Qormi. - An opportunity to make a positive impact on the digital world, by making the internet a safer place.