Head of Service - Energy Infrastructure Solutions (on-…

Head of Service - Energy Infrastructure Solutions (on-site)

Delta is looking for a Head of Service for our Energy Infrastructure Segment in the EMEA region. The person will be the single point of contact for energy infrastructure operators, enterprises and Business Line Sales regarding all service requirements. The incumbent will be responsible for creating, updating and optimizing overall service scope and SLA programs for the business according to sales/customer needs. The person will provide service offers & cost estimates to Business. The Head of Service will be overall responsible for product and solutions related service content. The role will require extensive interfacing with Sales, R&D and Regional Service teams. KPIs include SLA compliance, service revenues maximization, ecosystem development and customer satisfaction.

Responsibilities

• Ownership of all service related tasks including internal and external customer satisfaction
• Responsibility for overall service performance of the business line
• Feasibility check for new service requirements and assessing cost in consultation with other service functions
• Definition of new services and determination of the cost to implement
• Ongoing optimization of e2e service processes
• Project management for implementation of changes
• Definition of service-related GT&Cs
• Project coordinator for resolving cross-regional/functional service issues
• Ensure creation and QoS content towards all service functions (remote, on-site service, supply chain, repairs)
• Implementation of quality findings and coordination with BUs
• Driving service life cycle process (NPI & EOL) & ensures availability of all needed information (e.g., service BOMs)

Qualifications

• Min. 10 years of service experience including at least 5 years of leading service teams
• Previous experience with EV Chargers, Battery Storage Energy Solutions and Energy Management projects
• Advanced project management skills
• Excellent understanding of end-to-end service processes
• Excellent leadership skills
• Excellent English communication skills. Knowing other languages is a plus
• Structured and persistent working style
• Good analytical skills
• Willingness to travel

Direct message the job poster from Delta Electronics EMEA.

Delta Electronics is a global leader in switching power supplies and thermal management products with a portfolio of IoT‑based smart energy‑saving systems in industrial automation, building automation, telecom power, data centre infrastructure, EV charging, renewable energy, energy storage and display. Delta is committed to providing innovative, clean and energy‑efficient solutions for a better tomorrow.

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