At EMS, we are the leading manufacturer of precise medical devices for dental prophylaxis, orthopedics, and urology. As a market leader in medical technology, we stand for quality, customer focus, and innovation. The concept of Guided Biofilm Therapy (GBT) represents a revolution in dental prophylaxis. Our vision is not only to ensure the health of our patients, but also their well-being—even during treatment.
With 1,000 qualified and specialized employees (m/f/d), we work every day to continuously improve together—at our headquarters in Nyon (Switzerland) and worldwide.
Customer Care Agent Netherlands / Telephone Customer Service Representative (m/f/d) Dental Technology – 100 % remote possible
As a customer advisor (m/f/d), you will support our Dutch customers by phone regarding our dental devices and assist the sales department with administrative tasks.
Does helping others with your expertise give you satisfaction?
Act as a competent contact person (m/f/d), mainly supporting our Dutch customers with telephone inquiries about our dental devices for dental practices
Handle service-oriented commercial processing and administrative support for sales campaigns and order management
Serve as an interface between colleagues (m/f/d) in sales, technical support, and logistics, and our customers (m/f/d)
Provide competent and friendly customer support by phone (inbound) and email
Ideally, you already have relevant professional experience in inside sales, customer service, call centers, or a similar field
Ideally, you have training with a (dental) medical, technical, or commercial focus (e.g., medical technology, dental assistant, industrial clerk, or similar)
You enjoy working independently, are service- and sales-oriented, and highly motivated
You show a positive attitude and responsibility and are a true team player
You have very good Dutch language skills and, ideally, good German skills
You are happy to apply your good English skills (B2 level) in speaking and writing
A corporate culture that encourages you to make use of great creative freedom—rated as kununu TOP COMPANY and Great Place to Work®
Various team and company events that strengthen our team spirit