Project & Delivery Manager (Dutch speaking) - For Neth…
Solliciteren
Plaats
DE MEERN3454AA
Utrecht
Nederland
Contract
Vooltijds, Onbepaalde duurDatum gepubliceerd
2025-12-02Online tot
2026-01-31EUR 15.00 HOUR
Project & Delivery Manager (Dutch speaking) - For Netherland Resident Only
Location: Hybrid, Utrecht (NL) or Dilbeek (BE) - based (1 day a week in the office). Occasional travel to client sites in the Netherlands/Belgium.
Voordat u op deze functie solliciteert, verzoeken wij u de volgende informatie over deze vacature hieronder te lezen.
*Primary Objective*
We are looking for a Project & Service Delivery Manager to deliver projects and manage ongoing services across the Benelux region.
This is a hands-on delivery role: you will plan and run small to medium-scale projects independently, coordinate technical resources, and maintain strong relationships with clients. You will bring structure, clear communication and ownership, ensuring every engagement meets its objectives while providing a consistent positive customer experience.
You will work closely with colleagues in Professional Services, Support and Account Management, acting as the bridge between customers and technical delivery.
*Responsibilities*
Project Delivery
* Plan, coordinate and deliver small to medium sized projects independently, ensuring timelines, scope and budgets are achieved.
* Apply delivery discipline: maintain schedules, manage risks and issues, and communicate progress to stakeholders.
* Drive decisions and dependencies with customers and internal teams to maintain project momentum.
* Manage project financials (hours, scope, invoicing) with guidance from PMO as required.
* Ensure full documentation and smooth transition from project to managed service.
Service Delivery
* Act as the main delivery contact for assigned customers during the managed-service phase.
* Conduct regular service reviews (onsite or remote), presenting performance, SLAs, improvement plans and recommendations.
* Coordinate with support to ensure incidents and changes are handled efficiently. Act as Major Incident Manager for your clients where required on adhoc basis.
* Track service metrics and customer satisfaction, escalating issues promptly when needed.
* Identify and propose opportunities for service or process improvement.
Collaboration and Growth
* Work cross-functionally with Account Management, PS, Practice Leads and PMO to align customer outcomes.
* Contribute to internal process improvements and delivery standards.
* Pursue ongoing professional development (eg Prince2, PMP, ITIL) to grow into senior delivery roles.
Skills & Experience
* 3-5 years’ experience in project or service delivery within IT, Cloud or Managed-Services environments.
* Proven ability to plan and run multiple projects concurrently.
* Strong organisational and communication skills, with a customer first mindset.
* Experience coordinating cross-functional teams.
* Working knowledge of SLA management and service reporting.
* Basic commercial awareness (tracking hours, managing budgets, scope)
* *Fluent in Dutch and English.* While not essential, French is an advantage.
* Willingness to travel occasionally within the Benelux region.
Key Personal Attributes
* Organised and accountable: you plan well and follow through.
* Customer-focused: you balance structure with empathy and partnership.
* Clear Communicator: you keep customers and colleagues informed at every step.
* Proactive: you anticipate risks and act early. You drive decisions.
* Collaborative: you work well across all functions
* Growth-minded: you are eager to learn and share your knowledge with others
Job Types: Full-time, Temporary
Contract length: 12 months
Base Pay: €4.100,00 - €4.450,00 per month
Experience:
* Project &/or Service Delivery: 3 years (Required)
* working with cross functional teams: 3 years (Required)
Language:
* Dutch & English (Required)
Willingness to travel:
* 25% (Required)
Work Location: Hybrid remote in 3454 Utrecht Vleuten-De Meern
Expected Start Date: 30/11/2025
Voordat u op deze functie solliciteert, verzoeken wij u de volgende informatie over deze vacature hieronder te lezen.
*Primary Objective*
We are looking for a Project & Service Delivery Manager to deliver projects and manage ongoing services across the Benelux region.
This is a hands-on delivery role: you will plan and run small to medium-scale projects independently, coordinate technical resources, and maintain strong relationships with clients. You will bring structure, clear communication and ownership, ensuring every engagement meets its objectives while providing a consistent positive customer experience.
You will work closely with colleagues in Professional Services, Support and Account Management, acting as the bridge between customers and technical delivery.
*Responsibilities*
Project Delivery
* Plan, coordinate and deliver small to medium sized projects independently, ensuring timelines, scope and budgets are achieved.
* Apply delivery discipline: maintain schedules, manage risks and issues, and communicate progress to stakeholders.
* Drive decisions and dependencies with customers and internal teams to maintain project momentum.
* Manage project financials (hours, scope, invoicing) with guidance from PMO as required.
* Ensure full documentation and smooth transition from project to managed service.
Service Delivery
* Act as the main delivery contact for assigned customers during the managed-service phase.
* Conduct regular service reviews (onsite or remote), presenting performance, SLAs, improvement plans and recommendations.
* Coordinate with support to ensure incidents and changes are handled efficiently. Act as Major Incident Manager for your clients where required on adhoc basis.
* Track service metrics and customer satisfaction, escalating issues promptly when needed.
* Identify and propose opportunities for service or process improvement.
Collaboration and Growth
* Work cross-functionally with Account Management, PS, Practice Leads and PMO to align customer outcomes.
* Contribute to internal process improvements and delivery standards.
* Pursue ongoing professional development (eg Prince2, PMP, ITIL) to grow into senior delivery roles.
Skills & Experience
* 3-5 years’ experience in project or service delivery within IT, Cloud or Managed-Services environments.
* Proven ability to plan and run multiple projects concurrently.
* Strong organisational and communication skills, with a customer first mindset.
* Experience coordinating cross-functional teams.
* Working knowledge of SLA management and service reporting.
* Basic commercial awareness (tracking hours, managing budgets, scope)
* *Fluent in Dutch and English.* While not essential, French is an advantage.
* Willingness to travel occasionally within the Benelux region.
Key Personal Attributes
* Organised and accountable: you plan well and follow through.
* Customer-focused: you balance structure with empathy and partnership.
* Clear Communicator: you keep customers and colleagues informed at every step.
* Proactive: you anticipate risks and act early. You drive decisions.
* Collaborative: you work well across all functions
* Growth-minded: you are eager to learn and share your knowledge with others
Job Types: Full-time, Temporary
Contract length: 12 months
Base Pay: €4.100,00 - €4.450,00 per month
Experience:
* Project &/or Service Delivery: 3 years (Required)
* working with cross functional teams: 3 years (Required)
Language:
* Dutch & English (Required)
Willingness to travel:
* 25% (Required)
Work Location: Hybrid remote in 3454 Utrecht Vleuten-De Meern
Expected Start Date: 30/11/2025
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