Lead of Key Account Manager

Hikvision is the world's largest supplier of security solutions. Hikvision is committed to serving various industries through its cutting-edge technologies of machine perception, artificial intelligence, and big data, leading the future of AIoT:

• Through comprehensive machine perception technologies, we aim to help people better connect with the world around them;
• With a wealth of intelligent products, we strive to identify diverse demands by delivering intelligence at your fingertips;
• Through innovative AIoT applications, we are dedicated to empowering every individual to enjoy a better future by building an intelligent world that is more convenient, efficient and secure.

Hikvision Europe B.V. is now looking for a Lead of Key Account Manager in Hoofddorp, for our NL Team.

Responsibilities

• Lead and manage the Key Account Manager team: set team goals, allocate tasks, monitor performance, and ensure the achievement of overall targets.
• Make regular visits to Tier 2 customers (installers, system integrators) to develop and maintain positive working relationships, enhancing customer satisfaction and loyalty.
• Identify and approach high-potential installers or system integrators to join the Dealer Partner Program.
• Develop and implement process improvements to optimize dealer management activities and team efficiency.
• Collaborate with distributors to develop project quotations for dealers and drive project execution.
• Analyze and evaluate both dealer and team sales performance, recommend improvements, and ensure implementation.
• Stay current with market trends and competitor activities, adjusting team strategies as needed.
• Organize and lead regular team meetings, business reviews, and training sessions to enhance team professionalism and cohesion.
• Work closely with Marketing, Product Management, and Sales departments to refine market positioning and support the development of sales tools, campaigns, and promotions.
• Coach, mentor, and develop team members, fostering a positive and high-performing team culture.
• Complete other related tasks assigned by management.

Requirements

• Bachelor’s degree or above in Marketing, Management, or a related field.
• At least 5 years of key account management experience, preferably in the video surveillance or security industry.
• Minimum 2 years of team management experience with a proven track record of leading sales teams to achieve targets.
• Strong customer relationship management and project management skills, with the ability to coordinate internal and external resources effectively.
• Excellent market analysis, data analysis, and business planning abilities.
• Outstanding communication, negotiation, presentation, and training skills, with the ability to motivate and guide team members.
• Strong stress tolerance and self-motivation, able to adapt to a fast-paced work environment.
• Fluent in English （spoken and written）; additional languages are a plus.
• Proficient in office software and CRM systems.
• Willingness to travel as required.