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Solliciteren

Plaats

Amsterdam
1000
Noord-Holland
Nederland

Contract

Vooltijds, Onbepaalde duur

Datum gepubliceerd

2025-12-07

Online tot

2026-02-05
EUR 15.00 HOUR

CDD Operations Manager - Netherlands

Worldpay
Noord-Holland 1000 Amsterdam
3 dagen geleden

Are you ready to write your next chapter? Make your mark at one of the biggest names in payments. We’re looking for an experienced CDD Operations Manager to join our ever evolving Customer Due Diligence Team team based in the Netherlands to help us unleash the potential of every business. Location: Amsterdam Office - Hybrid working option available Leadership & Team Management What you’ll own as the CDD Operations Manager

Develop and mentor a high-performing CDD team with clear performance frameworks, objectives, and career development plans
Foster a collaborative culture that balances regulatory compliance with exceptional customer experience
Implement effective capacity planning and workload allocation based on risk profiles and team capabilities
Monitor backlogs, identify bottlenecks, and ensure appropriate prioritisation of high-risk cases

Program Execution & Continuous Improvement

Lead day-to-day execution of the Global Due Diligence program ensuring strict regulatory compliance
Maintain oversight of emerging issues, proactively managing them from identification to resolution
Identify process optimisation opportunities to enhance user experience and drive efficiencies
Stay current with industry trends and best practices to keep processes effective and up to date

Stakeholder Management & Governance

Build strong relationships with internal and external stakeholders to foster collaboration
Represent the CDD function in various forums, advocating for its importance
Collaborate with cross-functional teams to identify improvements and enhance productivity
Produce and analyse management information to inform decision-making and highlight key trends

Essential What You'll Bring

Minimum of 3 years' experience managing a CDD/KYC team, with proven skills in performance management and operational oversight
Experience leading CDD/KYC operations in financial institutions, ensuring processes align with both local and international regulatory requirements
Demonstrated ability to assess customer risk, manage enhanced due diligence cases, and drive operational efficiency
Track record of effective collaboration with compliance, risk, and front-office teams
Strong stakeholder management skills with the ability to communicate effectively at all levels
Proven capacity planning and workload management experience in high-volume compliance environments
Ideally fluent in English (reading, writing, and verbal) is essential, Dutch and German would also be advantageous.

Desirable

Experience in merchant acquiring or payment services
Proficiency with AML/KYC systems and tools (e.g., Actimize, Orbis, Fenergo)
Professional certifications such as CAMS, ICA or equivalent financial crime qualifications
Strong understanding of AML/KYC regulatory frameworks across the EU, including DNB (De Nederlandsche Bank), AFM (Authority for the Financial Markets), and European Banking Authority requirements
Experience with transaction monitoring, sanctions screening

About The Role

We are seeking a highly experienced and strategic CDD Operations Manager based in our Amsterdam Office in the Netherlands to lead a world-class CDD function.
The successful candidate will possess an understanding of regulatory compliance, operational excellence and have a proven track record in leading CDD team.
You will be responsible for leading a team of 8 CDD Analysts ensuring compliance with local and international regulations.

To learn more about our winning teams, check out our world-class teams that own it every day. What Makes a Worldpayer What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions and finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open and winning and failing as one. Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career. Privacy Statement Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice . Sourcing Model Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass

Solliciteren

CDD Operations Manager - Netherlands

Plaats

Contract

Datum gepubliceerd

Online tot

CDD Operations Manager - Netherlands

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