Service Manager - Energy Domain

Become Our New Conclusion Mission Critical Service Manager!

For our customers in the energy domain, Always on isn’t a luxury, it’s an absolute necessity. Their systems run around the clock secure, stable, and uninterrupted. Downtime isn’t an option. Any standstill can have serious, immediate consequences.

That’s why we’re looking for a Service Manager who lives and breathes a 24/7 mindset. Someone who stays sharp, performs under pressure, and won’t stop until the issue is truly resolved. You’re the rock in the storm, day or night, making sure everything keeps running. Fix first, always.

What You’ll Be Doing

As our Service Manager in the Energy Domain, you’ll be the driving force behind mission critical service excellence.

Your role blends strategic oversight with hands-on collaboration, ensuring services run smoothly, stakeholders stay informed, and improvements are always in motion.

• Lead Energizing Service Reviews : Host monthly sessions that go beyond numbers, spot trends, discuss exceptions, and align on meaningful actions.
• Be the Escalation Hero : Act as the go-to person for service-related issues, turn complaints into improvements, and ensure satisfaction through collaboration with DTS Service Managers and internal teams.
• Streamline Operations : Work closely with Change, Incident, Problem, and Configuration Managers to keep processes aligned, compliant, and efficient.
• Communicate with Clarity : Maintain service reports, action trackers, and meeting notes. You clearly communicate changes in scope, volume, and initiatives to all stakeholders.
• Drive Continuous Improvement : Facilitate weekly and bi-weekly meetings, lead root cause analyses, and implement service improvement plans that create real impact.
• Keep Stakeholders Engaged : Whether it’s a quick update or a deep-dive session, you keep everyone informed, involved, and, ideally, delighted.

Your skills

You’re not just experienced, you’re sharp, reliable, and driven to make a difference. You bring a powerful mix of leadership, insight, and dedication to an environment where performance is everything.

• Service Savvy : You have solid knowledge of ITIL processes (Change, Incident, Problem, and Configuration) and can apply them in high-pressure situations.
• Clear Communicator : You’re quick-thinking and articulate, able to align diverse stakeholders around a common goal.
• Analytical Mindset : You enjoy diving into performance data, identifying patterns, and turning insights into action.
• Leadership & Collaboration : You lead cross-functional teams with ease, handle escalations with diplomacy, and promote accountability.
• Mission-Critical Mentality : You thrive in high-reliability environments where precision and responsiveness are vital.
• You’re fluent in Dutch and English.

Please note : For this role, we only accept candidates who speak fluent Dutch and English (both).

• Authentic Expertise : You combine deep knowledge with a personal touch and a strong commitment to continuous improvement

What do we offer?

In this role, you’ll receive a contract for a minimum of 32 hours per week. Because we trust in your ability to thrive as a Service Manager, we offer:

• A salary that matches your knowledge and experience
• A bonus scheme
• A permanent contract from the start
• A lease car, mobile phone, and laptop
• A lease bike
• Flexible working hours and hybrid working options
• Excellent training and development opportunities through courses, workshops, and certifications
• Monthly net expense allowances
• A personal budget for sports and fitness
• Plenty of fun: BBQ battles, monthly drinks, and more

You’ll help ensure the IT behind the Dutch energy sector stays running together with expert colleagues who support and challenge you. You’ll feel it every day: in the appreciation, the growth, and the impact you make.

Always on. Expert. Reliable. Personal.

It’s not just what we do, it’s who we are.

Our Identity

Conclusion Mission Critical is an IT service provider that supports the critical processes of prominent companies in the Netherlands, ensuring that these processes are always available, agile, and resilient. We operate at the heart of society, where downtime of critical processes is not an option.

We design, implement, manage, and innovate. We do this 24/7 with a friendly mix of 200 colleagues in Amsterdam and Utrecht. We believe it’s important that you can be yourself with us. Are you extroverted or more reserved, do you enjoy loud rock ballads, or are you more into classical music? Welcome! What do our colleagues all have in common? We are transparent, helpful, social, expert, and proud.

Apply

I’m Marcus van Gulik, recruiter, and I can tell you all the details of this vacancy. You can reach me at or Prefer to discuss the role with a future colleague? I’d be happy to facilitate an introduction to one of my colleagues.

If you apply directly and have the right profile, we’ll quickly schedule an appointment at a time that suits you.

A pre-employment screening is part of the application procedure.