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Solliciteren

Plaats

Amsterdam
1000
Noord-Holland
Nederland

Contract

Vooltijds, Onbepaalde duur

Datum gepubliceerd

2025-12-08

Online tot

2026-02-06
EUR 20.00 HOUR

ProCare Customer Experience Lead Representative (6 Month Contract)

Stryker
Noord-Holland 1000 Amsterdam
1 week geleden

Position Summary The Lead ProCare Customer Service Representative is an experienced ProCare Customer Service Representative, well-versed in the day-to-day activities and the procedures around technical customer service including service contract management. The Lead ProCare Customer Service Representative has a good view of the way the team integrates with other teams in the ecosystem. Key Activities & Responsibilities

Processing Repair / Work Orders incl. Loaner management
Arranging returns and collections and handling proof of delivery and pricing requests
Handling incoming e-mails and calls
Proactively communicating with internal & external customers
Investigating and resolving invoice disputes
Logging and follow up of issue resolution and related communication back to the customer
Take responsibility for executing tasks and supporting colleagues across several complex areas / processes
and queries
Work with your colleagues to effectively organize and prioritize the tasks within your specific areas
Working collaboratively with other functions and divisions on cross-functional or customer specific topics
Assist in supporting and training more junior colleagues
Act as a mentor for more junior customer service representatives

Education / Qualifications

High School diploma or equivalent

Preferred:

Further education in a relevant discipline

Experience / Skills Essential:

3 years in technical customer service, order management or contact center roles
Has demonstrated the ability to build strong relationships with customers and colleagues
Can communicate proactively and professionally with Sales team members and Customers
Ability to adapt to different types of people and situations to ensure positive outcomes
Advanced knowledge of MS Excel, MS Outlook, MS Word, Internet
ERP experience
Fluent in English

Desirable:

Solid understanding of Customer Service process flows
Solid understanding of good documentation practices and documentation retention
Experience in service and maintenance, order management or technical customer contact processes
Working level of Dutch and/or French

Pay rate will not be below any applicable local minimum wage rates. Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.

Solliciteren

ProCare Customer Experience Lead Representative (6 Mon…

Plaats

Contract

Datum gepubliceerd

Online tot

ProCare Customer Experience Lead Representative (6 Month Contract)

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