Travel Consultant

About the Company

Japanspecialist is part of the JTB Corporation, one of the world's most prominent travel companies. Founded in Japan in 1912, JTB has grown into a global force in the tourism industry, employing over 18,500 people across 35 countries. At Japanspecialist, we are dedicated to offering unforgettable travel experiences to Japan and beyond. With our 360° approach to travel design, we create tailor-made journeys that cover flights, accommodation, guided tours, excursions, and other specialized arrangements.

About the Role

Are you passionate about travel and creating unforgettable experiences? We are looking for a Sales Travel Consultant to join our dynamic team in Amsterdam, where you’ll help travelers craft personalized trips to Japan. If you have a passion for Japan and a customer-first mindset, this is the perfect opportunity to make a real impact while sharing your love for travel!

Responsibilities

• Provide personalized travel consultations to customers traveling to Japan via online, phone, email, and in person, to understand and meet their individual expectations.
• Create high-quality, tailor-made itineraries based on the travel needs and preferences of clients.
• Work alongside the sales team to achieve sales targets and close deals.
• Collaborate closely with the operations team to ensure seamless internal reporting and process adherence.
• Craft and deliver unique, high-quality proposals and travel documents, ensuring customer satisfaction.
• Follow up with customers in a timely and professional manner to close deals and manage post-sale service.
• Handle invoicing and payment monitoring for clients.
• Work as a key team player, ensuring smooth transitions and handovers in cases of absence.
• Share responsibility for Emergency Duty within the team (24-hour availability).
• Take on other reasonable tasks as needed.

Qualifications

• A minimum of 3 years’ experience in the travel industry, with a focus on B2C sales.

Required Skills

• Previous sales experience in the travel industry, ideally within a travel agency.
• In-depth knowledge of Japan travel and experience working in Travel within Asia.
• Excellent communication skills to build and maintain relationships with both clients and colleagues.
• Strong technical skills in Microsoft Office.
• Fluent Dutch and English speaker.
• Fluent in the local language and English; Japanese language skills are a plus.
• GDS skills, with Amadeus experience preferred.
• Familiarity with invoicing and financial processes.

Preferred Skills

• Proactive and self-driven, taking ownership of responsibilities and driving results.
• A natural problem-solver with a creative approach to overcoming challenges.
• A team player, dedicated to delivering the best service to our customers.
• Adaptable and able to work in a multicultural environment, understanding cultural differences and nuances.
• Organized and able to plan effectively to manage multiple tasks efficiently.
• Flexible and open to change, thriving in a dynamic, fast-paced environment.
• Able to work well under pressure, keeping calm and maintaining high standards even during busy periods.

What We Offer:

• Global Brand: Opportunity to work in an international environment spread across 33 countries and growing.
• Stability: 100 Years at the top of our field and still pushing into new territory.
• Progression: We reward high performers and look to promote key talent internally.
• Learning and Development opportunities for growth and Upskilling.
• A Supportive Management Culture and autonomous working environment.
• Company Wide Bonus Scheme.
• Dedicated Employee Engagement Activities.
• Flexible & Hybrid Working.
• Annual Awards and Recognition for high Performers.
• Friendly and Collaborative work environment.

If you’re excited about creating extraordinary travel experiences in Japan and being part of a passionate team, apply now and take the next step in your travel industry career with us!