Report this listing

Solliciteren

Plaats

DELFT
2600AA
Zuid-Holland
Nederland

Contract

Vooltijds, Onbepaalde duur

Datum gepubliceerd

2025-12-09

Online tot

2026-02-07
EUR 15.00 HOUR

Service Key Account Manager

ABB E-mobility
Zuid-Holland 2600AA DELFT
1 week geleden

Are you ready to take full ownership of service excellence for global key accounts? ABB E-mobility is seeking a Service Key Account Manager to lead strategic service relationships, drive performance, and elevate customer satisfaction across our E-mobility business. In This Role Your Main Accountabilities Will Be End-to-end responsibility to the customer and internally at ABB for all service-related topics and service P&L for 1-2 global key accounts:

Lead 1-2 global key accounts for all service-related interactions and activities with an end-to-end responsibility on service and the customers service P&L
Provide customers with a consolidated view of service performance and oversee initiatives to enhance satisfaction and service quality
Monitor and drive improvements in account service revenues and costs, focusing on monetization of the installed base
Develop and maintain strong relationships with key customers at an executive and operational level
Oversee cross-functional initiatives to enhance service offerings and customer satisfaction with R&D, quality and service teams
Conduct regular service meetings at executive level to align strategy, performance, and improvement actions
Address escalations and negotiate customer requests, ensuring alignment with organizational priorities and capabilities
Engage with customers and internal teams globally, with up to 20% travel

Requirements To make the above work, we are looking for a senior professional who has exceptional analytical and problem-solving abilities. Other essential requirements:

Master’s degree, ideally in business administration, engineering, or a related field
At least 4 years of experience in E-mobility business / B2B high-tech with a strong understanding of customer needs and/or experience in customer facing service business or consulting role
Prior experience in working with / leading complex customer teams at both executive and operational level with significant impact on team’s success
Proven experience managing complex customer relationships at both executive and operational levels
Demonstrated success in leading large-scale, cross-functional projects with significant business impact
Strong communication, interpersonal, and negotiation skills
Leadership and project management expertise to drive cross-functional initiatives
Strategic mindset and financial acumen to manage revenue growth and cost optimization
Fluency in English and German, French language skills advantageous

Solliciteren

Service Key Account Manager

Plaats

Contract

Datum gepubliceerd

Online tot

Service Key Account Manager

Meer banen van je zoekopdracht

Teamleider Veilig Thuis (team Secretariaat en team Onderzoek) (IP)

Communicatie adviseur weerbare samenleving (IP)

Geneesmiddelenonderzoek - NO8286-0001-GRQ (Vergoeding tot €3.807,-)

Leerplichtambtenaar (IP) - vacatures

Toezichthouder Elektrotechniek (IP)

Bouwinspecteur (IP) - vacatures

Juridisch adviseur Vraagbaak (IP) - vacatures

Bouwinspecteur (IP)

Toezichthouder civiele techniek (IP) - vacatures

Verpleegkundige niveau 4 via in Zuid-Holland, Hollands Midden, Leiderdorp • o.a. Psychogeriatrie

Consulent Sociaal Domein Intake (IP)

Juridisch adviseur Vraagbaak (IP) - vacatures

Juridisch adviseur Grondzaken (IP) - vacatures