Customer Support Engineer

Tangent International is urgently looking for a French-speaking Customer Support Engineer to work a 3 month extendable contract in Rijswijk, Netherlands.

️ Key Responsibilities:

- Handle inbound customer calls and guide users through required information gathering.

- Create support tickets and follow Huawei procedures to ensure smooth case handling.

- Deliver first-line technical support via phone, email, and remote diagnostic tools.

- Troubleshoot installation, commissioning, operation, and maintenance issues.

- Escalate complex or unresolved cases to L2 support or R&D teams.

- Record and analyze technical cases; help build and improve knowledge-base materials.

- Assist with product acceptance testing, firmware upgrades, and remote configuration.

- Provide professional technical guidance to partners, installers, and end users to ensure safety and customer satisfaction.

Requirements:

- Fluent French and English.

- Strong phone communication skills.

- Support/service experience.

- Background in Electrical Engineering, Power Systems, Renewable Energy, or similar field.