Customer Service Professional

Hunter Douglas is the world’s leading manufacturer of window coverings and a major manufacturer of architectural products. We are a brand that you know and trust. With more than 100 years of innovation, we’ve defined our industry with proprietary products that deliver revolutionary style and functionality and can be found in millions of homes and commercial buildings globally.

We are searching for candidates that are driven, intelligent, creative, and entrepreneurial. By offering challenging and accelerated opportunities for growth, powered by a shared hunger for success, we create a space for your career to thrive. In return for your expertise, we are committed to providing competitive and robust total compensation and benefit packages to ensure you feel valued. Our dream is to become the fastest growing, most loved, window covering company in the world. What’s yours?

Are you customer-focused, organised, and ready to represent a fast-growing company? Topjaloezieën.nl is looking for a proactive Customer Service Professional to join our team. In this role, you will be the first point of contact for our customers, production team, and field service colleagues, ensuring smooth communication and excellent service delivery.

About the Role

As a Customer Service Professional you will handle customer enquiries by phone and email, support operational processes, and help ensure our customers receive the high-quality service they expect. You are the face of the company - professional, service-oriented, and committed to delivering a great customer experience.

Key Responsibilities

• Responding to incoming customer calls
• Handling incoming emails with a response time of 1–2 working days
• Resolving issues and complaints (within 1 working day)
• Managing and preparing quotation requests
• Sending parts and components to customers
• Maintaining contact with suppliers regarding orders and deliveries
• Informing customers about delayed deliveries
• Monitoring and responding to reviews, including negative feedback
• Assisting customers in the showroom, providing advice and preparing quotations

Who You’ll Work With

You will collaborate closely with the Customer Service, Planning, and Back Office teams, and support these departments when needed. You will also work with our Field Service team (measurement and installation). You report to the Internal Service Manager (Customer Service & Back Office).

What We’re Looking For

• Strong communication skills
• A professional and customer-focused attitude
• Ability to work accurately and efficiently
• A proactive approach and willingness to support different departments

This position is based on site in Zeewolde for 5 days per week. 

If you are enthusiastic, service-minded, and ready to make an impact within a dynamic team, we would love to hear from you. 

Apply now!

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