Solar Engineer

CUSTOMER SUPPORT SOLAR ENGINEER REQUIRED IN THE NETHERLANDS

IMMEDIATE START AVAILABLE

• Long term contract with quarterly renewals
• Dutch and English are mandatory, French would be advantageous
• On site working in Den Haag
• Must be able to work in NL without visa support
• Electrical Engineering, Power Systems, Renewable Energy, or related technical field.

Requirement:

• Provide first-line technical support for PV inverters, residential/commercial energy storage systems, and related smart energy products via hotline, email, and remote diagnostic tools.
• The 5*8 hour L1 service provider picks up the phone from Customer
• Guide customer to collect information and log according Huawei engineer require
• Assist to create the ticket for customer according procedure of Huawei
• Provide first-line technical support for PV inverters, residential/commercial energy storage systems, and related smart energy products via hotline, email, and remote diagnostic tools.
• Troubleshoot and resolve customer issues including installation, commissioning, operation, and maintenance.
• Escalate unresolved or complex issues to second-level support or R&D team, ensuring timely problem closure.
• Record and analyze technical cases, summarize common issues, and contribute to the creation of knowledge base documents.
• Assist in product acceptance testing, firmware updates, and remote configuration when required.
• Support partners, installers, and end users with professional technical guidance, ensuring customer satisfaction and safety compliance.