Service and Technical Support Specialist

We are currently hiring for a role in Services and Technical Support. This role offers the unique opportunity to work extensively with a comprehensive array of solar radiation measurement instruments, such as pyranometers, pyrheliometers, and solar trackers. Additionally the role also promises a global exposure, as you'll engage with clients from all around the world, sharing challenges and remaining updated with the latest in the industry. Join us to be at the forefront of the solar revolution, fostering innovation and global collaboration. Do you bring a technical knowledge and experience of solar (or having a background in electronics). We are pleased to tell you more about the role and our team! Motivated by the highest possible stakes of climate change and global health, we are working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment. We are looking to find two Service and Technical Support Specialist to join our diverse team in Delft (Netherlands). ESSENTIAL DUTIES AND RESPONSIBILITIES: -Answer technical queries from customers including solar radiometers, solar trackers. Utilize in-depth product knowledge to provide accurate, comprehensive support -Actively participate in capturing customer feedback and channel it to our R&D and product management teams to influence product development and improvements. -Inspect solar radiometers and trackers, generate inspection reports and cost estimates. -Handle necessary actions to complete a service task including administration procedures, customer communication, work order creation, and materials required for repairs. -Perform troubleshooting and repairs, incl. replacement of faulty electrical, optical, and mechanical components based on company-established procedures and guidelines. -Perform calibrations based on company-established procedures and guidelines. -Prepare and deliver repaired products and orders to logistics team

Jobomschrijving

Medewerker klantenservice

-A Bachelor's degree (equivalent/higher) in electronics engineering or electronics and telecommunication technologies or equivalent work experience. -Experience in reading technical drawings and understanding relevant technical documentation. -Experience in electronics soldering and repair equipment (multimeter, soldering equipment, etc.) would be considered a great advantage. -Proficiency in Microsoft Office. -Excellent command of English, in addition Dutch language or willingness to learn Dutch is highly desirable

Aanbod

-Competitive salary -40 vacation days based on fulltime