Functie omschrijving

Bedrijf vacatures
Do you speak Spanish, Portuguese & English fluently, like , assisting people and helping them via phone and ? Then is this the perfect job for you!

Functieomschrijving

You will be working as a customer care agent at , the subsidiary of . As a agent you answer travel related questions from customers by phone, and per . You suggest opportunities, make the travel reservations or help them to solve their own specific problem while visiting the website. You look for improvements in the process and take further action if needed.

Customer Services
As an engaged representative for and partners you answer questions coming in through various communication channels like phone, and chat. Main focus will be answering phone calls to provide and search for information in our systems or manuals. You also give website assistance to customers and keep your knowledge up to date. By listening to the customer you find the best solution to exceed their expectations.
; Sales

Informing our customers on flight fares, availability and schedules is your main task. You are able to detect sales leads and make the final booking. Next to that you stimulate up-selling, cross-selling and customer loyalty. It’s in your hands to explain advantages of the product and to search for alternatives if the customer’s initial wish cannot be fulfilled.

• An exciting job in a big international organisation.
• A contract via market-based salary (€ per month based on fulltime appointment) and suitable terms of employment.

• You have a professional secondary education level () of work and perception.
• You have excellent ; English language skills.
• You are empathic, service minded and willing to go for the extra mile to exceed the expectations of the customer.
• Preferably you have experience in working at a call center and/or in a travel or airline related industry.

To prepare you for the job we will offer an extensive training which will take place between – from Monday to Friday for eight weeks. Due to training and coaching is fulltime availability during the first months required.

kandidaat voor en voldoe je aan de eisen? direct!' en we nemen zo snel mogelijk contact met !