We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all.Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients.We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects.More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.We are seeking a highly skilled and experienced Audio-Visual Technician to join our team as a full-time, AV support specialist based in Amsterdam, NL. The ideal candidate will have a deep understanding of enterprise AV systems, video conferencing platforms, and event support, with a strong focus on delivering exceptional user experience.Key Responsibilities:Provide daily hands-on support for AV systems in conference rooms, event spaces, and collaboration areas;Set up, operate, and troubleshoot AV and video conferencing systems (Teams, Zoom, Cisco Webex, etc.);Perform preventive maintenance and regular inspections of AV equipment;Collaborate with internal stakeholders and vendors to ensure consistent AV performance and uptime;Serve as the primary point of contact for high-visibility meetings and executive AV needs;Document system configurations, workflows, and incident resolutions;Provide training and guidance to end users on AV system use and best practices;Support live events including town halls, board meetings, and special presentations.Qualifications:3+ years of professional experience in an AV service/support role or similar position;Proficient in AV system troubleshooting and technologies such as Crestron, Extron, Biamp, QSC, Shure, and Logitech;Experience with digital signal processing, AV over IP, and unified communications platforms;CTS or equivalent AV certifications are highly desirable;Excellent knowledge of audio, video, control, and networking fundamentals;Ability to lift and move AV equipment up to 50 lbs and work in equipment closets or ceilings as needed;Some regional travel may be required.Soft Skills & Core Competencies:Exceptional customer service orientation with a friendly, professional demeanor;Outstanding verbal and written communication skills for interacting with users, stakeholders, and support teams;Strong commitment to problem solving with a proactive approach to diagnosing and resolving issues;Ability to remain calm and professional under pressure in live event or high-stakes meeting scenarios;Self-starter with a high level of accountability, reliability, and attention to detail;Comfortable working independently or as part of a cross-functional team in a fast-paced environment.Special referral bonuses for recommending your friends;The possibility to following trainings via Stefanini Linkedin Learning, IT and soft skills training provided by our specialists;Opportunities for professional development in a stable multinational environment;Exposure to an international environment as part of a multicultural team spread across Europe.